Frequently Asked Questions

1. What types of cleaning services do you offer?

At Mahi Cleaning, we specialize in commercial cleaning, residential deep cleaning, and short-term rental cleaning. We also offer custom cleaning plans to suit your specific needs.

2. How does deep cleaning add value to my property or business?

Deep cleaning services go beyond regular cleaning to address the hard-to-reach and often neglected areas of a property. For businesses, a cleaner environment boosts employee morale and productivity while presenting a professional image to clients and customers. For residential properties, deep cleaning can enhance the appearance and longevity of fixtures and surfaces, which is especially important before selling or renting a home. It helps maintain property value by preventing long-term damage from dirt buildup, grime, and neglected maintenance.

3. How do I book a cleaning service?

You can easily book our services by filling out our request form here. The form allows you to provide all necessary information to receive a comprehensive rough estimate. You can also contact us by phone at 949-391-3760, or email at anabel@mahicleaning.com.

4. What is included in a deep cleaning?

Our deep cleaning service includes a thorough top-to-bottom cleaning, focusing on areas that might be missed in regular cleanings. This includes cleaning baseboards, inside cabinets, detailed scrubbing of kitchens and bathrooms, and more.

5. Why would I want a deep cleaning for my residential property?

A deep cleaning is perfect if your home hasn't been cleaned thoroughly in a while or if you're preparing for a special event. It addresses areas that might not be covered in regular cleanings, such as deep scrubbing of bathrooms, removing dust from hard-to-reach places, and cleaning inside cabinets and appliances. It’s also ideal for seasonal cleanings or after significant events in your home.

6. Do I need to provide cleaning supplies?

No, we come fully equipped with all necessary cleaning products and equipment. However, if you have a preferred product, feel free to let us know!

7. Do I need to be on-site during the cleaning?

It’s entirely your choice! You can be present or provide us with access instructions. Many of our clients provide a spare key or door code for convenience.

8. What is your cancellation policy?

We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may incur a fee.

9. How do you ensure quality?

We ensure high-quality service with regular staff training, customer feedback, and supervisor inspections to maintain our standards.

10. What are your rates?

Our rates vary based on property size and the type of service. For a personalized quote fill out our request form here to get a comprehensive rough estimate.

11. Do you offer eco-friendly cleaning options?

Yes! We offer eco-friendly, non-toxic options. Just let us know if you prefer this option when booking.

12. What happens if I’m not satisfied with the service?

Your satisfaction is important to us. If you’re not happy with our service, let us know within 24 hours, and we’ll come back to re-clean at no extra charge.